Reminders & Rescheduling

MelloMinds can remind clients about sessions on WhatsApp, by email, or both.

WhatsApp or email

Most clients in India read WhatsApp faster than email, so it's the better default. Email reminders go out for every booking either way.

WhatsApp reminders use message credits. When you're running low, you can buy more from your billing settings.

Setting them up

In Settings → Reminders you choose:

• which channels to use
• when they're sent, for example a day before and an hour before
• whether clients also get reminders for homework you've assigned

Rescheduling

Clients can reschedule from the link in their confirmation or reminder, as long as it's inside the window you allow. You can also drag a session to a new slot on your calendar. Either way, both of you are told about the change.

Cancellations

Set a cancellation window in settings. Late cancellations are flagged, and what happens next is up to your own policy. If the client had already paid, see Invoices & Refunds.