# Invoices & Refunds

Every paid session gets an invoice, and the client receives a copy. It shows your practice details, the service, the date, the amount and the payment reference.

## What goes on your invoices

Add these under **Settings → Billing**:

- practice name and address
- registration or tax details
- your logo
- a footer note, which is a good place for your cancellation policy

## Giving a refund

1. Open the session or the payment.
2. Click **Refund**.
3. Enter the full amount or part of it, and confirm.

The money goes back to whatever the client paid with, and the refund is noted on the original invoice. How long it takes to arrive depends on the client's bank, usually a few working days.

## For your accountant

Download invoices and payment reports from the **Payments** page.