# FAQ

## General

### Do clients need an account?

No. They book, fill in forms and pay through links you send them.

### Does it work on my phone?

Yes. It runs in the browser on a phone, tablet or computer.

### Is there a cap on bookings?

No. Each therapist can take as many bookings as they like.

## Scheduling

### Can I offer in-person and online sessions?

Yes. Each service can be in person, on video (Google Meet) or by phone. See [Appointments & Booking](https://docs.mellominds.co.in/appointments).

### How do I avoid double bookings?

Connect [Google Calendar](https://docs.mellominds.co.in/google-calendar-meet). Anything marked busy there disappears from your booking page.

## Billing

### How can clients pay?

UPI, card, net banking or wallet, through Razorpay. See [Online Payments](https://docs.mellominds.co.in/payments).

### Can I refund a session?

Yes, all of it or part of it. See [Invoices & Refunds](https://docs.mellominds.co.in/invoices-refunds).

## Data

### Can I get my data out?

Yes. You can download your client list as a spreadsheet at any time.

### How is it kept safe?

It's encrypted and stored on secure servers. [The details are here](https://docs.mellominds.co.in/security).